RADICAL PRINTS FOR RADICAL LIFESTYLES

ODERING GUIDELINES

Please place your orders with the following parameters in mind.

Minimums

Our minimum order is 30 pieces.
There is a minimum of 24 pieces per ink change.
There is also a minimum of 5 pieces per size, per color, per style.

Turnaround Time

Our typical turnaround time is 14-21 business days. Larger and more complex orders may require additional time, please inquire.

Max Printing Sizes

Coming Soon

Shipping

Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

Deposits and Payments

A 50% deposit is required to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, checks, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards).

Minimums

Unless stated otherwise, or discussed, our minimum order is 30 pieces or 72 pieces for contract printing.

Deadlines

All orders with a specific deadline must receive written confirmation from Rad Screen Printing. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.

Turnaround Time

Typical turnaround time is 14 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Rush charges may apply for orders needed sooner than our typical turnaround.

Turn time on larger orders (1000 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.

Drop Dead Dates

We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands).

We will not commit to this date until we’ve gotten order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.

We cannot guarantee a place on the schedule without having complete info and a confirmed order up front (Believe us – we’ve learned from experience). If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 48 hours before putting a different job in its place.

Holidays

Holiday Closures coming soon

Out Of Stocks

It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.

Garment Selection And Subjectivity

For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Rad Screen Printing. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.

Packaging

All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged extra.

Manufacturer Defects & Mistakes And Misprints

Rad Ink is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you are about to explode because your print is 1/4″ too high then you really need to calm down and come back to the reality of reproducing artwork on a flexible and not-so-smooth substrate.

If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests.

It would be unreasonable for us to re-setup the screens just to print this single shirt. Instead of getting mad at us, why not order a few extra pieces of the garments that you have low quantities on?

We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.

Receiving Your Order

We encourage you to check the quantities and quality of the garments you receive from us immediately. Forward Printing cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.

Order Cancellation

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.

Terms, conditions and prices are subject to change without notice.